AUTO ASSIST
Identify Repetitive Tickets
At TEKemploi, we analyze your customer support tickets to pinpoint the most frequently occurring issues—whether it's refund requests, order status inquiries, password resets, or other recurring queries. Once identified, we help you automate these processes from start to finish using intelligent workflows and advanced automation tools. This not only reduces your team’s workload and response times but also ensures a consistent and seamless customer experience. By transforming repetitive support interactions into fully automated tasks, your team can focus more on complex, high-value engagements that truly drive customer satisfaction and business growth.
Training AI Model
Alongside our virtual learning options, TEKemploi also provides the opportunity to attend live, in-person classes at our spacious campus in Westfield, London. This modern facility is equipped with the latest technology, offering students access to advanced computer systems and up-to-date learning resources. Our physical classroom environment promotes hands-on experience, collaborative learning, and direct interaction with expert instructors—enhancing your overall training experience in a professional and well-equipped setting.
Mapping Back-End for Query Resolution
At TEKemploi, our solution engineers work closely with you to identify the most suitable APIs for automating responses and streamlining your workflows. With our expertise, your system can go live quickly and efficiently. We also offer a library of pre-built APIs compatible with popular backend platforms, making integration smooth and accelerating deployment—so you can start delivering faster, smarter support without delay.
Auto-Assist Switched On
Once the model achieves a 95% confidence level in accurately understanding each customer category, TEKemploi’s Auto-Assist feature is activated. At this stage, our intelligent system begins responding to customers automatically on your brand’s behalf—ensuring high precision, faster resolution, and a seamless support experience that maintains your service quality standards.
CO-ASSIST
Training AI Model
TEKemploi’s AI engine is built on advanced machine learning models that are trained using historical customer interactions across email, chat, and voice. With Artificial Intelligence at its core, our system leverages cutting-edge algorithms to continuously improve its understanding and accuracy. It also features a built-in feedback loop, allowing it to self-learn and evolve over time—delivering smarter, more personalized responses with every new interaction.
Predicting Meta Fields
For each incoming message, once the model is trained and ready, TEKemploi’s AI begins predicting key metadata related to the case. It intelligently analyzes the content to prioritize urgency, classify the query, and route the ticket to the most suitable team member. This ensures faster resolution, accurate handling, and a more efficient customer support process overall.
Suggestive Responses
With TEKemploi’s Co-Assist feature, every new message from Email, Social Media, or Live Chat is met with AI-powered suggested responses. Drawing from past ticket resolutions and your knowledge base, the system recommends the most relevant replies. Team members can either send the suggestion as-is or customize it before sending. Each edit helps the AI learn and refine its suggestions—making future responses smarter and more accurate over time.